ISO 20000-1:2018 is an internationally recognized standard that sets out the requirements for an IT service management system (ITSMS). It provides a framework for organizations to effectively manage their IT services, ensuring they meet the needs and expectations of customers and stakeholders. The standard encompasses various aspects of IT service management, including service design, transition, operation, and continual improvement. It emphasizes customer focus, requiring organizations to understand and prioritize customer requirements to deliver high-quality IT services aligned with business objectives. ISO 20000-1 promotes a systematic approach to IT service delivery, emphasizing the importance of processes, documentation, and performance monitoring.
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ISO certification is a globally acknowledged framework used to evaluate the management systems of companies on an international scale.
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